Return Policy

Customers who were shipped equipment as a result of a purchase may return unused or defective equipment for a refund of the original purchase price, less any applicable discount, shipping, and handling costs, provided that such return is made within thirty (30) days of the date Brinks Home shipped the equipment, in accordance with the following:

To request a return, you can access Orders from your account page to obtain a return authorization. Only certain equipment listed in an order may be eligible for return.

Equipment must be returned in its original, unused condition, with all original packaging (including any manual and parts).

You are responsible for securely packaging the equipment for return and paying all associated costs. You bear the risk of loss during shipping back to Brinks Home. Brinks Home is not responsible for delayed, misdirected, or otherwise lost returns. Equipment returned incomplete, damaged, dented, scratched, missing any components, or otherwise not in original, salable condition may be denied a refund. Brinks Home has no obligation to return to you any such equipment denied a refund. Initial shipping charges will not be refunded.

Please allow up to thirty (30) days for your refund to be processed by Brinks Home. If you owe Brinks Home any past due amounts for services or otherwise, any refund will be applied to such past due amounts. Otherwise, refunds will be issued to the original payment method. After Brinks Home processes your return, it may take several days for your bank or credit card company to post the refund to your account.